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How can I put the login page on my own website?
Why do I get a Version Mismatch error when I try to log in?
How do I prevent unwanted logins to my room?
System Requirements: Mac OS
System requirements: Windows
What embedded web browser is used by iVocalize?
What is a JNLP file and why are they on my desktop?
Where is the Installation Program?
During login the application said "Unable to Connect" -- what now?



How can I put the login page on my own website?

The easiest way to place the login page for your room on any website is using an IFRAME tag. This HTML tag is intended to place one web page within another web page and is supported by all modern browsers.

Following is a complete example web page that includes an iVocalize room login page (substitute the actual login page for your room):

<html>
<head><title>My Login Page</title></head>
<body topmargin=0 leftmargin=0>
<iframe width=100% height=100% src="http://YourName.ivocalize.net/">
</iframe>
</body>
</html>
                      
Why do I get a Version Mismatch error when I try to log in?
You probably need to update your installation of iVocalize. This can happen if you launch from a saved shortcut. Visit the room login page to receive the latest version, and/or clear Java's application cache.
How do I prevent unwanted logins to my room?
Rooms are initially configured with a guest account, also called a * (any user) account, that allows logins to your room under any name, with no password. For most customers, this setting is very effective and represents the fastest way to get up and running.

However, if the login address for your room is published on a website, and attracts unwanted visitors, then security on your room must be strengthened. At minimum, you should assign a password to your guest account and give that password only to invited guests. The highest (and recommended) level of security is to remove all * (any user) accounts, and to create individual user names and passwords for each guest. The Automatic Registration feature, available in your room control panel, was designed to makes this process simple and easy by allowing the room owner to approve or decline each registration request. For more information, see the Room Control Panel user's guide.

System Requirements: Mac OS
Minimum requirements to host or attend fully interactive meetings using iVocalize Web Conference on Mac OS X:
  • Mac OS 10.4 or later
  • 512 MB Ram
  • Safari or FireFox Browser
  • Java, JavaScript and cookies enabled in the browser
  • 56K or faster Internet connection (broadband recommended)
  • Full duplex audio device, microphone and speakers
  • Test Your System Here
System requirements: Windows
Minimum requirements to host or attend fully interactive meetings using iVocalize Web Conference on Windows:
  • Windows 2000 or later
  • 512 MB RAM
  • Firefox, Internet Explorer 6+
  • Java 5 or later
  • Java, JavaScript and cookies enabled in the browser
  • 56K or faster Internet connection (broadband recommended)
  • Full duplex audio device, microphone and speakers
  • Test Your System Here
What embedded web browser is used by iVocalize?
The embedded web browser depends on the platform in question:
  • Windows: Internet Explorer
  • Mac OS X: Safari
What is a JNLP file and why are they on my desktop?

JNLP is a helper file used by Java Web Start, the Java application launcher. When you log into a room this helper file is downloaded by your browser. The JNLP files are saved according to your browser's configuration for where it places downloads. By default, Mac OS X saves these files to the desktop. You may modify your browser configuration to place these files anywhere that you like.

Once login has been completed, the file RoomName.jnlp may be deleted from your computer. Alternately, you may leave the JNLP file on your desktop and double-click it to re-enter the room at a later time. Note that changes to the room's configuration may invalidate your JNLP file. To receive an updated launch file, simply enter the room normally via the room's login page, and an updated version will be downloaded.

Where is the Installation Program?

On supported platforms, installation is automatic through the Java Web Start mechanism. Provided that you have the required Java support, there is no separate iVocalize installation file to download. Java comes pre-installed on the Mac. Windows users can download java here.

During login the application said "Unable to Connect" -- what now?

Various problems related to firewalls and proxy servers can interfere with the login process, and most are easily remedied.

Most connection errors display an error code. Code 86 indicates that the room owner has banned you from the conference room. In this case, do not contact support, as we will be unable to assist you. Most other error codes are related to network connectivity issues.

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